Boost global loyalty and engagement in gaming

What we offer

Customer Service & Player Support

Get players back in the game swiftly.

Our extensive player support services cover a wide range of assistance, including help with game-related, technical, and account and payment difficulties. We empower gamers to resolve any problems they may encounter autonomously, supporting them 24/7 in any language.

VIP Support

Elevate your VIP experience with our exclusive VIP Support service.

Our experienced account managers focus on gaming customer service, offering strategic consulting, and nurturing relationships with your most valuable customers. We ensure VIP preferences influence future features by including client feedback in product development.

Community Management

Cultivate a thriving community for success.

We engage with your customers, enforce rules, and foster a safe, respectful environment. We understand that trust is vital and its breach often leads to churn. Trust our experts in helping you build and maintain a lively community.

Content Moderation

Ensuring a secure and respectful gaming community.

Our trust & safety experts moderate content across games, forums, social media, and review sites. Paired with AI tools, we proactively manage risks and detect fraud.

Quality & Training

Elevate service quality with our tailored programs.

We assist in creating and implementing Quality & Training initiatives, offering independent services to ensure consistency across global vendor teams.

Our competitive edges

Seamless integration with your internal teams

As a trusted BPO partner for gaming, we support your internal teams to establish a process with clear communication and continuous feedback.

Enhance response times with our proprietary technology and AI solutions

to empower both support reps and customers to solve issues faster.

Expand into new markets

leveraging our campuses around the globe.

Transform data into actionable insights

with our advanced analytics solutions.

Enjoy flexible staffing solutions

for efficient handling of volume fluctuations.

Client Testimonials

Even though (it) is a relatively new office, it has ramped up quickly and is showing performance that exceeds our expectations. In particular , they have strengths in global collaboration, so they are quickly learning the strengths of other regions.

Player Support Lead

For a leading US video game developer

Flexibility and adapting to change was great across the sites that I partner with.
Thanks for the partnership!

CX Manager, Global Customer Care

For a pioneering US subscription-based streaming service provider