Level up! Let us explore the explosive growth of gaming, entertainment, and streaming.
Without a doubt, the gaming, entertainment, and streaming industries’ popularity in the recent years have gone off the charts. With the rise of social media platforms, increasing accessibility of gaming technology, and the contemporaneous desire for individualism and sense of community, it is clear that we will continue to see the evolution in these spaces.
How will changing consumer preferences have on the future of these industries?
What new business models and revenue streams will emerge in the coming years?
How will the growing concern on trust and safety impact the way these industries operate and interact with users?
These and more as we take a closer look at gaming, entertainment, and streaming in this edition of TDCX Talks.
WATCH THE SESSIONS
Guaranteeing player success in critical moments
Leveraging the power of the player community
Designing a holistic gaming journey
Unlocking gaming potentials with generative AI
Featured Speakers
Rob Van Herpen
VP, Global Client Solutions Gaming & Entertainment
TDCX
Rob leverages 18 years of experience helping gaming & tech companies optimize their CX through strategic outsourcing on areas like Player Support and Community Moderation. Throughout his career, Rob held leadership positions at various BPOs. Currently Rob is VP, Global Client Solutions at TDCX, focused on growing TDCX’s footprint in the gaming & entertainment vertical.
Featured Speakers
Apurav Agrawal
Senior Manager, Player Support
APAC Riot Games
Apurav leads Player Support Operations for Riot Games in the APAC region, ensuring superb experiences for Riot's players in Korea, Japan, Southeast Asia, and India. With 15+ years of experience in Innovation and CX across Tech, Life Sciences, and Consumer Goods, Apurav focuses on customer-centric product and service design for global and multicultural business operations.
Featured Speakers
Loukas Tourkomanis
CX Consultant
New Sage Ventures
Loukas has spent his career in customer support, working for large scale BPOs and high growth tech companies such as Airbnb and Tiktok. He is currently a CX consultant working in the thought leadership space helping clients deliver value through research, outreach, and insightful content.
Fireside Chat
Level Up: Navigating Trust, Wellness, and Engagement in Gaming Communities
AI challenges and opportunities in gaming
Discover how AI is transforming the gaming community.
Promoting a healthy game environment
Explore the keys to fostering an engaged gaming community while prioritizing players' well-being.
The vital role of community engagement
Discover how building community engagement leads to happier players and long-term success.
Creating experiences for all player communities
Understand the importance of representation and inclusivity in player engagement.
Fireside Chat
Guaranteeing player success in critical moments
Leveraging the power of the player community
Involving the player community for a more meaningful gaming experience
Designing a holistic gaming journey
Crafting seamless player experiences using tech and human expertise
Unlocking gaming potentials with generative AI
How generative AI plays into the complex world of gaming
Turn the discussion into action
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